Shipping

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently asked questions

HOW MUCH IS DELIVERY?

All orders incur a freight charge - $8 for delivery to a standard address and $12 for delivery to a rural address. You can check if your address is Rural by entering your mailing address on the NZ Post Address Finder. Here are the full details of our Shipping Policy.

DO YOU SHIP TO PO BOXES?

Yes! We can ship to Post Office boxes.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email with a link to trace your delivery. 

I HAVEN'T RECEIVED AN ORDER CONFIRMATION OR TRACKING LINK FOR MY ORDER - WHAT SHOULD I DO?

Please check your junk mail, as sometimes emails are misdirected to this folder. If there is nothing showing in your junk mail, please use our Contact Form to get in touch. Just make sure to provide your full name, and the email address that was used for the order.

HOW LONG DOES DELIVERY TAKE?

Delivery timeframe is usually 2 days for South Island, and 3 days for North Island. We aim to ship from warehouse with 24-48 hours of receiving the orders. Please note orders are not shipped out on weekends or public holidays. Please note - Rural Deliveries can take up to 5 business days.

SHIPPING POLICY

All orders incur a freight charge - $8 for delivery to a standard address and $12 for delivery to a rural address. You can check if your address is Rural by entering your mailing address on the NZ Post Address Finder.

  • Once order has been shipped, a shipping confirmation will be sent with track and trace link.
  • Ideally provide a business address for delivery as this speeds up the delivery of your parcel
  • For residential delivery addresses please allow an extra day.
  • Contact us here if you have haven’t received your order within 5 working days